Dispute Resolution Boards are ‘a thing’: who knew! OK, I need to be up-front here. I have been a lawyer for 30 years. I’ve worked in...

- Historian, politician, mediator, negotiator: born Oslo 29 November 1937. Died Sunnaas, Oslo 13 January 1994, aged 56. - Director of...

Before going into any difficult conversation, ask yourself: 1. What is the purpose of the conversation? What do you hope to accomplish?...

I Won’t Back Down by Tom Petty and the Heartbreakers Games People Play by The Alan Parsons Project Peace by Weezer Walk A Mile In My...

Ad Hominem - Personal insults and feather-ruffling as a tactic - usually when other (better) tactics fail. ADR - Alternative Dispute...

https://www.pon.harvard.edu/freemium/dealing-with-difficult-people/ #customerengagement #clientsatisfaction