I learned a little trick from @MandyLenton, who I had the pleasure of observing when I was getting my CMC accreditation. Mandy...

As a mediator I am often stuck between two parties on very simple things, like choosing a time and place for a meeting. Let’s leave the...

We all know it when we witness ‘bad faith’. It’s like a bad smell. You don’t really know how to describe it, but you know you don’t like...

There can be no negotiation or dispute resolution without communication. And wherever there is communication there is a risk of...