We all know it when we witness ‘bad faith’. It’s like a bad smell. You don’t really know how to describe it, but you know you don’t like...

There can be no negotiation or dispute resolution without communication. And wherever there is communication there is a risk of...

“Mirroring” is the subconscious replication of another person's nonverbal signals and often occurs in social situations, particularly in...

Have you ever phoned someone furious, and ended up slamming the phone down on them? Did you then feel a little stupid – especially when...

As mediators we are taught to ask ‘open’ questions, designed not to elicit a short “yes” or “no” response. We want the parties to...

The importance of reciprocity as a social phenomenon is an ancient idea. The first recorded ideas of social reciprocity date back to 1750...

Though it can feel like a void in communication, silence can be very meaningful in different cultural contexts. Silence generally means...

They say that ‘laughter is the best medicine’. And humour can indeed play a vital role in building camaraderie and a shared sense of...

https://montfort.london/chancery-lane-chats-jonathan-pearl-on-responding-to-the-mass-cyber-attack-on-sony-pictures/

Virtually all conflicts directly or indirectly concern power. Conflict is often a means of seeking or maintaining the balance or...

My mother is 88 years old and is still as sharp as a razor. She was recently asked to take over as Corporate Secretary for a voluntary...

In mediation and negotiation, we often meet people who are vehemently opposed to any form of compromise with a counterparty, based on...

Heisenberg’s Uncertainty Principle tells us, observers influence what they observe. A little like war correspondents, mediators cannot...

Albert Mehrabian, the father of body language research, found that the total impact of a spoken human message is about 7 % verbal (the...

I have always been fascinated by high-pressure negotiations. As a kid I Ioved that scene from the film “The Enforcer”. Robbers at a...

As a result of the COVID19 pandemic, and the social distancing that entails, more and more mediators are engaging in shuttle mediation....

I am often drawn to psychology to help me in my conflict resolution practice. Especially when parties seem to be “stuck”. The Drama...

Quite often your negotiation counterpart will try to pressure you into doing a "quick" deal. This may be because they don't value your...

The great 1988 power-ballad “In The Living Years” by Mike and the Mechanics portrays a son lamenting how he and his father were for ever...

The Gibbons Review (2007)[1] of workplace dispute resolution recommended that early-stage mediation be used to resolve workplace...